At nancyslemon, customer satisfaction is very important to us. Due to the intimate and personal nature of adult products, we have established this Refund Policy in accordance with hygiene, safety, and applicable legal standards. This policy applies to all purchases made through our WooCommerce-powered online store. By placing an order on our website, you agree to the terms outlined below.
Eligibility for Returns and Refunds
For hygiene and safety reasons, most adult products are non-returnable and non-refundable once they have been opened or used. Refunds or replacements may be considered only if you receive a product that is damaged during shipping, defective upon arrival and does not function as intended, or incorrect and does not match your original order. All requests must comply with the conditions set out in this policy.
Non-Refundable Items
The following items are not eligible for return or refund: opened, used, or tampered products; items with broken or missing safety seals; clearance or final sale items; products returned without original packaging; and items damaged due to misuse, improper handling, or normal wear and tear.
Timeframe for Refund Requests
All refund or replacement requests must be submitted within 7 days of receiving your order. Requests submitted after this period may not be eligible for approval.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us by email at info@nancyslemon.com. Your request should include your order number, a clear description of the issue, and photos or videos showing the damage, defect, or incorrect item. Our customer support team will review your request and respond within a reasonable timeframe.
Refund Approval and Processing
If your request is approved, we may offer a replacement, store credit, or a refund depending on the specific situation. Approved refunds will be issued to the original payment method used at checkout. Refund processing times depend on your payment provider and typically take between 5 and 10 business days after approval.
Return Shipping
In most approved cases, returns are not required due to hygiene considerations. If a return is necessary, we will provide specific return instructions. Returns sent without prior authorization may not be accepted or refunded. If the return is due to customer-related reasons, the customer is responsible for the return shipping cost. If the return is due to our error, such as a damaged, defective, or incorrect item, we will cover the return shipping cost.
Return Address
If a return is approved and required, items must be shipped to the following address as instructed by our support team:
1550 S Grove Ave
Ontario, CA 91761
United States
Please do not send returns to this address without prior authorization.
Shipping Costs
Original shipping fees are non-refundable unless the refund is approved due to an error on our part, including damaged, defective, or incorrect items. We are not responsible for shipping delays or issues caused by third-party carriers.
Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.
Chargebacks and Payment Disputes
We strongly encourage customers to contact us directly to resolve any issues before initiating a chargeback or payment dispute. Unauthorized chargebacks or disputes may result in account suspension and refusal of future service.
Policy Updates
nancyslemon reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon being posted on our website.
Contact Us
If you have any questions about this Refund Policy or need further assistance, please contact us at info@nancyslemon.com