This Shipping & Delivery Policy applies to all orders placed on nancyslemon through our WooCommerce-powered online store. By placing an order, you agree to the terms outlined below.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays. During peak seasons, sales events, or promotional periods, processing times may be slightly extended. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Shipping Methods and Delivery Times
We offer Free Shipping and Standard Shipping options based on your delivery location.
For orders shipped within the United States, free shipping is available at no additional cost with an estimated delivery time of 7–15 business days. Standard shipping is available for USD $20 with an estimated delivery time of 6–8 business days.
For all other regions, including international destinations, free shipping is available at no additional cost with an estimated delivery time of 6–18 business days. Standard shipping is available for USD $20 with an estimated delivery time of 6–12 business days.
Delivery times are estimates only and may vary due to customs clearance, local postal services, weather conditions, carrier delays, or other factors beyond our control.
Shipping Fees
Shipping fees are calculated and displayed at checkout before payment is completed. Free shipping options are automatically applied when available. Shipping fees are non-refundable unless the issue is caused by an error on our part.
Discreet Packaging
We respect your privacy and understand the importance of discretion. All orders are shipped in plain, discreet packaging with no mention of adult products or the nancyslemon brand on the exterior. Sender information is kept neutral to protect customer confidentiality.
Customs, Duties, and Taxes for International Orders
International shipments may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer. nancyslemon is not responsible for delays or additional costs resulting from customs clearance procedures.
Tracking Information
Tracking information will be provided once it becomes available. Please note that some free shipping methods may offer limited tracking details or delayed updates depending on the carrier and destination.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. nancyslemon is not responsible for lost, delayed, or returned shipments caused by incorrect or incomplete address details. Orders returned due to address issues may require additional shipping fees for reshipment.
Lost, Delayed, or Damaged Shipments
If your order appears to be lost or significantly delayed, please contact us for assistance. Any claims related to damaged items must be reported in accordance with our Refund Policy and within a reasonable timeframe after the expected delivery date.
Changes or Cancellations
Requests to change shipping methods or cancel orders can only be accommodated before the order has been processed or shipped. Once an order has been shipped, it cannot be modified or canceled.
Policy Updates
nancyslemon reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will take effect immediately upon being posted on our website.
Contact Us
If you have any questions about this Shipping & Delivery Policy or need assistance with your order, please contact us at info@nancyslemon.com